FAQ

Submit a Work Order

  • Click on your community
  • Click on Request Submittal tab which will direct you to the new work order system, Building Engines
  • Click on the LOG IN button in the upper right hand corner
  • Click on Tenant Services and choose the issue type that best fits your request
  • Provide the location and details of your request
  • Click Save
  • Items determined to be an HOA Responsibility will be completed pending weather conditions, previously scheduled improvements, and contractor schedules.

    Submit a Homeowner Request

  • Click on your community
  • Click on COMMUNITY DOCUMENTS and review covenants and addendums for guidelines pertaining to your request
  • Click on REQUEST SUBMITTAL tab which will direct you to the work order system, Building Engines
  • Click on the LOG IN button in the upper right hand corner
  • Click on DOCUMENTS and Download, read and fill out the Homeowner Request form
  • When you are ready to submit your request click on WORK ORDERS and choose Open Advance Work Order Form
  • Choose the issue type HOMEOWNER REQUEST and upload form and documents
  • Click Save
  • The review process takes two weeks to complete. You will be notifide by email once a decision has been made.

    Report a Violation

  • Click on your community
  • Click on COMMUNITY DOCUMENTS and review covenants and addendums for guidelines pertaining to your request
  • Click on REQUEST SUBMITTAL tab which will direct you to the work order system, Building Engines
  • Click on the LOG IN button in the upper right hand corner
  • Click on TENANT SERVICES –WORK ORDER
  • Choose Open Advance Work Order Form
  • Choose the issue type VIOLATION, provide specific details of the potential violation, photos and the Article and section of the covenants you believe are being violated.
  • Reports not including this information will be placed on hold until provided. If not provided within five buisniess days the report will be closed.

    Account/Make a Payment

    View Your Account- log in and click on MY ACCOUNT to view your balance, payment history and account number.

    Make a Payment- log in and click on MAKE PAYMENTS

    Payment Options- HCM offers a variety of payment options.

  • Debit/credit card online or by phone
  • eCheck online or by phone
  • Check
  • Personal bill pay service
  • Recurring payment options are available to homeowners who pay monthly assessments. A complete list of options and details is available under COMMUNITY DOCUMENTS.

  • HCM ACH payments can be canceled by emailing The We Care Team your name, property address, phone number, homeowner account number and the date of the last payment to be processed to wecaremgmt@hubbellrealty.com. Requests received after the 1st of the month will take affect the following month.
  • HOA Bank Services (Union Bank) recurring payments must be canceled on their website www.hoabankservices.com/OnlinePayments/payment.aspx
  • Budgets and Financial Documents - log in and click on COMMUNITY DOCUMENTS

    Community Service Map- log in and click on COMMUNITY DOCUMENTS

    The HOA Service Map available under Community Documents includes information from Association plat maps, County Assessors Website and the Declaration of Covenants. This HOA Map is for illustrative purposes only and is not intended to amend, modify, or replace any other documents. The information contained herein may not be the most current information regarding the HOA and should not be relied upon for legal purposes.

    *If this is an emergency contact the police or local authorities for assistance.